Refund and Returns Policy
Golden Stars Academy
At Golden Stars Academy, we value our players, parents, and supporters. This Refund and Returns Policy outlines the conditions under which payments and purchases may be refunded or returned.
1. Registration and Training Fees
- Registration fees are non-refundable once a player is enrolled.
- Monthly/termly training fees are also non-refundable, as resources and coaching schedules are allocated in advance.
- In exceptional cases (such as medical emergencies), partial refunds or future credit may be considered at the discretion of the academy management.
2. Event Payments (Matches, Camps, Tournaments)
- Payments for academy events, tournaments, and football camps are non-refundable once a slot has been booked.
- If an event is canceled by Golden Stars Academy, participants will receive a full refund or an option to transfer the payment to a future event.
3. Merchandise and Kits
Golden Stars Academy may, from time to time, sell branded kits, uniforms, and merchandise.
- Items may only be returned if they are defective, damaged, or delivered incorrectly.
- Returns must be made within 7 days of purchase, with proof of payment.
- Items must be unused, unworn, and in original packaging.
- Exchange for the correct size may be allowed, subject to availability.
4. Refund Processing
- Approved refunds will be processed within 7–14 working days.
- Refunds will be made through the original payment method (e.g., bank transfer, M-Pesa, or card payment).
5. No Refunds Policy
Refunds will not be issued for:
- Change of mind or withdrawal after enrollment.
- Missed training sessions or events.
- Late arrivals or absenteeism without official communication.
6. Contact Us
For any refund or return inquiries, please contact us:
📩 Email: info@goldenstarsacademy.co.ke
📞 Call Us: +254 713 186 826🌐 Website: www.goldenstarsacademy.co.ke